Shipping policy
Last updated: 16 August 2026
Delivery Areas
PHANTAZ currently delivers within the United Kingdom and to selected countries within the European Union.
United Kingdom Delivery
We offer Complimentary UK Delivery on eligible orders.
Standard UK delivery is normally estimated at 3–5 business days once the order has been dispatched.
European Delivery
We deliver to eligible European Union destinations.
European delivery charges are calculated according to the total shipment weight and are displayed at checkout:
• 0–0.5 kg — £11.99
• 0.5001–1 kg — £13.99
• 1.0001–1.5 kg — £14.99
• 1.5001–2 kg — £16.99
The estimated delivery timeframe displayed at checkout is 17–26 business days.
Special Order Service
Selected PHANTAZ pieces are available through our Special Order Service.
Please allow approximately 14–21 days for your order to be carefully prepared, received and dispatched.
The Special Order Service includes:
• PHANTAZ Luxury Packaging
• Complimentary UK Delivery
• A Small Complimentary Gift from PHANTAZ
For Special Order items, the preparation period applies before dispatch. Any delivery estimate shown at checkout should therefore be read together with the Special Order information shown on the relevant product page.
Order Processing & Dispatch
Customers will receive an order confirmation after successfully placing an order. Once an order has been dispatched, shipping or tracking information will be provided where available.
Business days do not normally include weekends or UK public holidays.
Customs, Duties & Taxes
Orders delivered outside the United Kingdom may be subject to import VAT, customs duties, taxes or other charges imposed by the destination country.
Unless expressly stated otherwise at checkout, these charges are not included in the PHANTAZ delivery charge and are the responsibility of the customer.
Customs processing may also affect the estimated delivery timeframe.
Delivery Delays
Delivery estimates are provided in good faith but may occasionally be affected by circumstances outside our reasonable control, including courier disruption, customs processing, adverse weather or other unforeseen circumstances.
If you experience an issue with your delivery, please contact us and we will assist you.
Delivery Address
Customers are responsible for providing a complete and accurate delivery address at checkout. Please contact us as soon as possible if you notice an error in your delivery information.
Contact Us
For questions regarding shipping or an existing order, please contact:
PHANTAZ
Email: infophantaz@protonmail.com
Website: phantaz.co.uk