Terms of service
Last updated: 16 August 2026
1. About PHANTAZ
These Terms of Service govern your use of the PHANTAZ website and any purchases made through our online store.
The website is operated by PHANTAZ.
Website: phantaz.co.uk
Customer enquiries: infophantaz@protonmail.com
By accessing our website or placing an order with us, you agree to these Terms of Service.
Nothing in these Terms affects any statutory rights you may have as a consumer under applicable law.
2. Our Online Store
PHANTAZ offers clothing, fashion items and accessories through our online store.
We reserve the right to update, modify or discontinue products or services where reasonably necessary.
All products are subject to availability.
Product images and descriptions are provided to represent our products as accurately as reasonably possible. Colours may appear slightly different depending on your device, screen or display settings.
3. Orders
When you place an order, you are making an offer to purchase the products in your order.
After placing an order, you will receive an electronic confirmation.
We reserve the right to refuse or cancel an order where reasonably necessary, including where:
- a product is unavailable;
- there is an obvious pricing or product information error;
- payment cannot be authorised;
- we reasonably suspect fraudulent or unauthorised activity; or
- we are unable to fulfil the order.
If payment has already been taken for an order that we subsequently cancel, the appropriate amount will be refunded.
4. Prices and Payment
Prices are displayed on our website in the currency applicable to the customer's shopping experience where available.
The total amount payable, including applicable delivery charges, will be shown during checkout before the customer completes the purchase.
Customers are responsible for reviewing their order details before submitting payment.
Payment must be successfully authorised using one of the payment methods available at checkout.
We reserve the right to correct genuine pricing or listing errors. If an error affects an order already placed, we will contact the customer where appropriate before proceeding.
5. Product Availability
All products are subject to availability.
We may limit quantities or discontinue products where reasonably necessary.
If an ordered product becomes unavailable after an order has been placed, we will contact the customer and, where we cannot provide the product, issue the appropriate refund.
6. Special Order Service
Selected PHANTAZ products may be offered through our Special Order Service.
For these products, please allow approximately 14–21 days for the order to be carefully prepared, received and dispatched, unless otherwise stated on the relevant product page.
Where applicable, the PHANTAZ Special Order Service includes:
- PHANTAZ Luxury Packaging
- Complimentary UK Delivery
- A Small Complimentary Gift from PHANTAZ
Any applicable delivery estimate shown at checkout should be read together with the information provided on the relevant product page.
7. Shipping and Delivery
Available delivery methods, estimated delivery times and applicable shipping charges are displayed during checkout.
Delivery estimates are estimates and may be affected by circumstances outside our reasonable control, including carrier delays, customs procedures, adverse weather or other disruption.
For UK orders, available delivery options are displayed at checkout.
For eligible European destinations, the applicable European Delivery rate and estimated delivery timeframe will be displayed at checkout.
Customers are responsible for providing complete and accurate delivery information.
Further information is available in our Shipping Policy.
8. International Orders, Customs and Import Charges
International orders may be subject to customs procedures, import VAT, duties, taxes or other charges imposed by the destination country.
Unless expressly stated otherwise at checkout, any such charges imposed by authorities in the destination country are the customer's responsibility.
Customs procedures may also affect delivery times.
Nothing in this section limits any mandatory consumer rights applicable in the customer's country.
9. Returns and Right to Cancel
For eligible online purchases, customers may have a legal right to cancel their purchase within 14 days of receiving the goods, without providing a reason.
To exercise this right, the customer must clearly inform us of their decision to cancel within the applicable cancellation period.
After notifying us of the cancellation, the customer must return the goods within the applicable legal timeframe.
Unless the goods are faulty, incorrect, or we have agreed otherwise, the customer is responsible for the cost of returning the goods. This is consistent with the return setting selected for PHANTAZ and with UK rules where the customer has been informed of that responsibility in advance.
Returned products should be handled only as reasonably necessary to establish their nature, characteristics and fit. We may make deductions where permitted by law if the value of the goods has been reduced because of handling beyond what would reasonably be permitted in a physical store.
Certain products may be excluded from the standard cancellation right where an applicable legal exception applies.
Please see our Refund Policy for complete return instructions and applicable exclusions.
10. Faulty, Damaged or Incorrect Products
Nothing in these Terms limits your statutory consumer rights.
Products must meet applicable legal standards, including requirements concerning satisfactory quality, fitness for purpose and conformity with their description.
If you receive a product that is faulty, damaged or materially different from what you ordered, please contact us at infophantaz@protonmail.com as soon as reasonably possible with your order information and details of the issue.
Your legal remedies for faulty or non-conforming goods are separate from the standard change-of-mind return policy.
11. Refunds
Where a refund is due, it will normally be made to the original payment method, subject to applicable law and the terms of our Refund Policy.
For a valid exercise of the statutory cancellation right, refunds will be processed within the applicable legal timeframe. Under UK distance-selling rules, this is generally within 14 days after we receive the returned goods or, where applicable, evidence that the goods have been sent back.
Where required by law, the applicable standard outbound delivery charge will also be refunded. Additional costs resulting from a customer's choice of a more expensive delivery method do not necessarily have to be refunded.
12. Intellectual Property
All PHANTAZ branding, logos, graphics, website content, photographs, designs and other materials owned by PHANTAZ are protected by applicable intellectual property laws.
You may use the website for your personal, non-commercial use.
You may not reproduce, distribute, modify, commercially exploit or otherwise use PHANTAZ-owned materials without prior permission, except where permitted by law.
13. Website Information
We take reasonable care to keep information on our website accurate and current.
However, occasional errors or omissions may occur.
We may correct errors and update information where reasonably necessary, provided that doing so does not unlawfully affect customers' existing contractual or statutory rights.
14. Prohibited Use
You must not use the PHANTAZ website:
- for unlawful or fraudulent purposes;
- to infringe the rights of PHANTAZ or another person;
- to introduce malicious software or harmful code;
- to interfere with the operation or security of the website; or
- to attempt unauthorised access to our systems.
15. Liability
Nothing in these Terms excludes or restricts liability where doing so would be unlawful.
In particular, nothing in these Terms excludes or limits liability for death or personal injury caused by negligence, fraud, or statutory rights relating to faulty, misdescribed or otherwise non-conforming goods where such liability cannot legally be excluded.
16. Privacy
Personal information collected through our website and during the ordering process is handled in accordance with our Privacy Policy and applicable data protection requirements.
Please review our Privacy Policy for information about how personal information is collected, used and protected.
17. Changes to These Terms
We may update these Terms from time to time to reflect changes to our services, business operations or applicable requirements.
The Terms applicable to a purchase will be those in effect when the relevant order is placed, unless a change is required by law.
The latest version will be published on our website together with the date of the latest update.
18. Governing Law and Consumer Rights
These Terms are governed by the applicable laws of the United Kingdom, subject to any mandatory consumer protection rights that apply to you.
If you are a consumer residing outside the United Kingdom, including within the European Union, nothing in these Terms is intended to deprive you of mandatory consumer protections that apply to you under the laws of your country of residence.
19. Contact Us
If you have any questions regarding an order, product, return, delivery or these Terms of Service, please contact:
PHANTAZ
Email: infophantaz@protonmail.com
Website: phantaz.co.uk
20. UnsolCommunicationsicited Commercial
PHANTAZ contact details and customer communication channels are provided for genuine customer enquiries, order support and legitimate business correspondence.
PHANTAZ does not wish to receive unsolicited sales, marketing, SEO, advertising, website development, store optimisation, traffic generation, social media promotion or similar commercial service offers through these channels.
Anyone contacting PHANTAZ must accurately identify themselves and the organisation they represent. PHANTAZ asks that senders do not misrepresent their identity, affiliation or authority, including by implying an association with Shopify, PHANTAZ or any other third party without authorisation.
Where PHANTAZ has requested that a sender cease marketing or promotional communications, PHANTAZ respectfully asks that no further such communications are sent.
PHANTAZ reserves the right to block unsolicited commercial communications and, where appropriate, to retain relevant correspondence and report concerns to the relevant platform, service provider or authority.
Nothing in this section is intended to restrict communications that a sender is legally entitled to make under applicable law.